The VVork team provides comprehensive PMO (Project Management Office) and Customer Success services to clients throughout their transition to Stripe as a primary or supplementary PSP. We collaborate closely with Stripe’s Customer Success department, serving as your advocate with Stripe’s Product, Integration services, and Engineering services to support transformation:
PMO Services:
- Project Planning and Management: Establishing project timelines, milestones, and deliverables to ensure the successful implementation of Stripe’s payment services.
- Stakeholder Coordination: Facilitating communication and alignment between internal teams, external vendors, and Stripe representatives throughout the transformation process.
- Risk Management: Identifying potential risks and developing mitigation strategies to minimize disruptions and ensure project success.
- Resource Allocation: Optimizing the allocation of resources, including personnel, budget, and technology, to support the transformation initiative.
Customer Success Services:
- Diagnostics: Understanding unique client requirements and objectives to develop tailored customer success strategies.
- Onboarding and Implementation Support: Providing guidance and assistance during the onboarding process for a seamless transition to Stripe’s payment services.
- Enablement: Offering training sessions and resources to educate client teams on effective utilization of Stripe’s payment services.
- Ongoing Support: Providing continuous support to address any issues, answer questions, and optimize the use of Stripe’s payment services over time.
- Feedback Collection And Action Planning: Gathering feedback from clients to identify areas for improvement and develop action plans to enhance the customer experience.